Snapchat To Critics: Keep Using The Application, It Will Get Better

Showing no purpose of rolling back the modifications in the design that drew the anger of over 6 Lakh consumers, Snapchat has requested them to keep employing the updated application till they get used to new functions.

“We totally recognize that the new Snapchat has felt painful for most of the users. By putting each and everything in one location, our aim was to make it simpler to link with the users you care most,” Snapchat replied this week to Nic Rumsey, the Australian user who authored the petition of “Remove the new Snapchat update” hosted on Change.org.

“The fresh ‘Friends’ page will become accustomed to you and over time will get smarter, mirroring who you are most expected to be Snapping with at that point. This same personalization is also factual for the new ‘Discover,’ which will become accustomed to you the more that you employ it,” the firm claimed.

The photo-sharing website rolled out a major design revamp but it was not delivered well to its initial consumers, with up to 83% of feedbacks on the App Store of Apple being off-putting. Incensed consumers took to the firm to show their concerns and raised queries on how to shift back to the older edition of the app. Later, calling for elimination of the new upgrade, an online petition drew more than 1.2 Million signatures on Change.org.

Snapchat also claimed that it might add tabs in the “Discover” and “Friends” sections of its mobile application in the forthcoming weeks to make it simpler for consumers to follow Stories of both celebrities and friends. “Once you get the update, you will be allowed to sort things such as Group Chats, Stories, and Subscriptions, permitting you to additionally modify your own experience on the application,” the firm claimed to the media as well as on its description page.